Frequently Asked Questions
No. We are not Doctors, we are Pharmacists and strongly recommend consulting a Medical Doctor regarding any health concern. We strictly provide pharmaceutical services.
Yes. We have provisions for audio and video chat with our Pharmacists. However, while the 30-minutes text chat is free, audio and video consultation is a paid service.
Yes, we do. However, we need to see a prescription obtained from a Doctor before we can deliver prescription drugs.
We are dedicated to delivering only quality and authentic medications. To achieve this, we have partnered with only pharmacies that are fully licensed and regulated by the Pharmacists’ Council of Nigeria. (PCN), as well as agencies regulating products.
Orders can be placed at any time of the day using any of our platforms.
Yes. However, indicate who the drug is for as this information is important for your database and can help us provide professional recommendations.
Orders can be placed using our WhatsApp platform or our Website/App. However, we strongly recommend using our Website and Mobile App due to its multi-functionality such as Geriatric care, Auto-Refill, Refill reminder, Drug usage reminder, Order Tracking, Seamless payment, etc.
We are confident to say definitely Yes. We are dedicated to delivering only quality and authentic medications, which is why we have workforce of qualified and fully licensed Pharmacists who work for eMedicStore and also, we partner with fully licensed pharmacy stores to ensure you get the best value for your money.
Yes, you can cancel or edit your order. However, once an order has been paid for, it will be locked and you will be UNABLE to edit or cancel your order.
We currently deliver within Lagos State, however, we have special provisions for delivery outside Lagos while we are working to expand our service area.
Depending on the nature of your specific request, our Pharmacists can provide a generic brand of your medications ONLY if your prescription or request was not Brand specific and you would be informed prior to the order being processed.
No. The prices of medications generally vary depending on several factors such as brand, geographical location, batch number, regulations and suppliers. However, by virtue of our partnerships with certified drugstores and licensed manufacturers, we assure you of the best possible price.
Payment can be made on eMedicStore using a variety of payment options via PayStack such as Bank Transfer, USSD or your ATM Card.
The delivery prices differ and depends on the location of delivery.
No. The cost of delivery is included in your order invoice with the cost depending largely on your location. We assure customers of the best delivery rate.
Our delivery speed depends largely on the type of medication ordered for, the delivery location and the time the order was confirmed. Generally, we deliver in less than 12 hours, however, orders made after 5 PM are processed for next day delivery.
Reach out to us using our Contact Us page to start talking with an agent.
You can contact us on our phone line or send us an email or message via WhatsApp.
Though we constantly update all our products on our website. If you cannot find the product you are looking for, please feel free to reach us via all our platforms to enquire about the particular product or brand or range. We will prioritize it, just for your convenience.
If after three days of taking medications, you do not see any improvement, please contact your Doctor.
Subscribe To Our Newsletter To Get Updates on Our Latest Offers!